Frequently asked questions

Demonstration content. This sample describes an illustrative shopping experience. Product measurements and store policies must be confirmed by the retailer before purchase.

How can we help?

How do I choose a size?

Read the fit notes on the product page and compare your measurements with the size guide. Our demonstration measurements are illustrative; confirm real product sizing with the retailer.

Why is a size or colour unavailable?

Availability is shown for the selected combination. Choose another available size or colour, or ask client services about the item. Adding a product to your bag does not guarantee availability until the order is accepted.

Where can I find delivery costs?

Available shipping methods and charges are displayed after you enter a suitable address at checkout. See delivery information for what to check before ordering.

Which payment methods can I use?

Use the methods offered at checkout for your order. Availability can vary by retailer, destination and currency. See payment information.

Can I change or cancel an order?

Contact client services promptly with your order reference. Changes depend on fulfilment status and the retailer’s terms; wait for confirmation.

How can I check an order?

Sign in to your account, or use order information if you checked out as a guest. Use the details from your order confirmation.

How do returns work?

Start with the returns guide and contact client services for the applicable conditions and return address.

How should I care for a garment?

Follow the garment’s own care label. The product page includes sample care notes, but the retailer must confirm instructions for the actual product.