Returns & exchanges

Demonstration content. This sample describes an illustrative shopping experience. Product measurements and store policies must be confirmed by the retailer before purchase.

A little help with your return.

Before ordering, confirm the retailer’s return period, eligibility conditions, return address, costs and refund process. This demonstration does not set a commercial return deadline or replace any statutory rights that apply to your purchase.

Request a return

1. Contact client services with your order reference and the item you wish to return.
2. Explain whether you would like return guidance, an exchange or help with a damaged or incorrect item.
3. Wait for the retailer’s instructions and confirmed return address before sending anything.

Preparing your parcel

Keep the product, labels and packaging available while your request is reviewed. Pack the item securely and follow the retailer’s instructions. Retain proof of postage and tracking when a return shipment is arranged.

Refunds and exchanges

Eligibility, return shipping costs, processing times and exchange availability must be confirmed by the retailer. A payment provider may take additional time to display an approved refund. Never send full card details to request a refund.

Something is wrong with your order?

If an item appears damaged, faulty or different from what you ordered, contact client services with a description and suitable photographs. Rights relating to faulty goods can differ from a change-of-mind return.